Return and Refund Policy

At Vennila Fashions, we strive to provide high-quality products and excellent customer service. However, if you encounter any issues with your purchase, please review our return and refund policy below.

  1. Eligibility for Refund:

    • Refunds are applicable only for items that are damaged during shipping.
    • Refund requests must be submitted within 7 days of receiving the product.

  2. How to Apply for a Refund:

    • Upon receiving the package, please take a video while opening the product.
    • This video will serve as proof that the product was damaged upon arrival.
    • The product must be unused and in the original condition it was received in, including packaging, tags, and accessories.

  3. Returning the Item:

    • If the item qualifies for a refund, please ensure it is packed and sent back in the same condition as it was originally received.
    • The customer is responsible for the return shipping costs unless the item was damaged in transit.

  4. Refund Process:

    • Once the returned item is inspected and the claim verified, the refund will be processed within 7 business days.
    • Refunds will be made through the original method of payment.

For further assistance, please contact our customer service team.